AI Agents with multiples LLMs available.
Through artificial intelligence, it’s possible to achieve significant improvements in the operational efficiency of a company’s departments.
Our Innovative Solutions
Technology services based on the most innovative solutions for creating artificial intelligence solutions.
3D AI Avatars
3D AI Avatars – Merge the power of artificial intelligence with the lightness of a truly human presence. More than just technology, they combine the best of both worlds: all the experience of immersive computing plus the infinite flexibility of AI avatars. Transforms experiences that were once merely virtual into living journeys.
AI Agents
AI Agents – Are sophisticated software systems designed to operate autonomously to achieve specific goals. Unlike traditional AI tools, which are typically passive and perform a single, predefined task, agents can reason, plan, and take a series of actions to complete complex, multi-step tasks. They can interact with both virtual and, through robotics, physical environments.
AI Omnichannel
IVR – AI Omnichannel is a strategy that integrates artificial intelligence into a company’s omnichannel communication model. The goal is to provide a seamless, unified, and personalized customer experience across all communication channels – such as phone, email, social media, and chat – with the help of AI. Are being applied in customer service, human resources, logistics.
How It Works
A simple and transparent 4-step process.
1. Requirements Discovery and Analysis
Phase of identifying processes that can be automated. This involves analysis, mapping, bottleneck identification, and evaluation of the potential for improvement.
2. Design and Development
Design phase for the selected processes and technology choice. We build the solution through coding, configuration, and integration with other systems.
3. Quality Testing and Deployment
This phase is where the solution is rigorously tested to ensure the automated process works as expected, and system integrations are seamless.
4. Monitoring and Optimization
Monitoring phase for the automated process, which involves data collection, identifying opportunities for improvement, and continuous optimization.
More than technology, a strategic innovation partner.
WG Tech Service goes far beyond simply automating business processes. It positions itself as a strategic partner, using software technologies to transform the way your company operates.
Instead of just installing tools, WG Tech Service works side by side with its clients to understand their pain points and challenges. From there, it develops customized automation solutions that not only eliminate repetitive tasks, but also optimize workflow, reduce costs, and free up your team to focus on what truly matters: innovation and growth.
What our customers say
“We were overwhelmed with manual processes that consumed a lot of our team’s time and led to frequent errors. WG Tech Service arrived with a customized automation solution that completely transformed our workflow. Today, we have greater efficiency, our data is more accurate, and the team can dedicate themselves to more strategic tasks. It was an investment with a clear and quick return.”
- Wilson Sampaio
Director of Operations
“Seeking innovation was our goal, but we needed a partner with the right expertise to guide us. WG Tech Service not only understood our needs but also implemented an artificial intelligence solution that gave us a real competitive advantage. The team’s technical capability and support were exceptional from the beginning to the end of the project.”
- Juliana Andrade
Innovation Manager
Frequently Asked Questions
What is the fundamental difference between these three concepts?
- 3D AI Avatars are the visual interface—the human-like face and body. Their primary role is to make interactions feel more personal and engaging.
- AI Agents are the “brains” behind the scenes. They are the autonomous software systems that perform complex tasks, make decisions, and interact with other systems.
- AI Omnichannel is the overarching strategy. It’s the framework that integrates all communication channels and uses AI to provide a consistent and seamless customer experience across all of them.
How do they work together to create a cohesive user experience?
An AI Omnichannel strategy uses an AI Agent to handle customer inquiries across different channels, from a website to an app. A 3D AI Avatar can act as the visual front-end for that agent, giving it a human-like persona on a website or in a virtual environment. For example, the avatar might greet a customer, while the agent behind it processes the request and provides the answer.
What are the key benefits and challenges of each?
3D AI Avatars:
Benefits: Enhanced user engagement, stronger brand identity, and a more personal connection.
Challenges: High development cost, risk of the “uncanny valley” effect, and the need for significant computing power.
AI Agents:
Benefits: Increased efficiency, automation of complex tasks, and 24/7 availability.
Challenges: Risk of errors or “hallucinations,” security concerns, and the complexity of ensuring ethical and unbiased behavior.
AI Omnichannel:
Benefits: Improved customer satisfaction, consistent brand messaging, and valuable data insights.
Challenges: Difficulty of integrating different systems, data privacy issues, and the need for a comprehensive strategy.
What are some real-world applications for each?
- 3D AI Avatars: Used as virtual teachers, brand ambassadors, or customer service representatives on websites and in the metaverse.
- AI Agents: Used in human resources for screening resumes, in finance for fraud detection, and in e-commerce for personalized product recommendations.
- AI Omnichannel: Used by retailers to create a unified shopping experience, by banks to provide seamless support across all platforms, and by service companies to manage inquiries from various channels.
How do businesses decide whether to use a 3D AI Avatar, an AI Agent, or a full AI Omnichannel strategy?
The decision depends entirely on the business’s specific goals, resources, and the nature of the customer interaction it wants to improve.
For pure visual engagement and brand identity, a 3D AI Avatar is the primary tool. This is ideal for scenarios where the goal is to create an emotional connection, deliver a brand message in a memorable way, or make a complex topic more approachable. For example, a virtual brand ambassador at an online event or a teacher for a training module.
To automate complex, routine tasks, an AI Agent is the core solution. This is chosen when the priority is to increase operational efficiency, reduce costs, and free up human staff. An AI Agent’s strength is its ability to perform actions, like a virtual assistant that books meetings, generates reports, or processes a customer’s order. The visual component (the avatar) might not even be necessary.
For a holistic and connected customer experience, an AI Omnichannel strategy is the complete solution. This is the most comprehensive choice, used when a company wants to ensure a seamless, personalized journey for the customer, no matter which communication channel they use. It requires a significant investment in integration and data management but provides the biggest return in customer satisfaction and loyalty. In this scenario, the AI Agent and the 3D AI Avatar are key components working together within the larger system.
Ready to take the first step?
Speak with one of our specialists and understand all the advantages of investing in a personalized service.
WG Tech Service
Official VRTools Partner
Company Data
- WG TECH SERVICE
- ID CNPJ: 61.580.413/0001-87
- 215 - Conj 1713, Rua Pais Leme Street, São Paulo/SP, Brazil
- 1220 - Conj 103, Nove de Julho Street, Marília/SP, Brazil
- contato@wgtechservice.com
- +55 11 96991-2006
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